1. SHIPPING METHODS AND PRICING

All deliveries are posted via tracked mail and orders over £40 will require a signature.

• FREE UK Delivery on all orders.
• We offer FREE worldwide delivery on all orders overs £30, otherwise a £1.99 fee will apply.

2. ORDERING PROCESSES AND TRACKING TIME FRAMES

Once you have placed your order, you will receive an email receipt confirming your order. Please allow up to 7 business days for your order(s) to be dispatched. Once your order has been dispatched, you will receive an email including all tracking details relating to your online purchase. In the rare occasion you do not receive a dispatch email, rest assured our team are working to get your order to you. We will keep you informed with any order information as updates become available.

Please Note: For all UK and European orders, please allow between 7-14 business days to receive your item. For international orders, please allow between 14-17 business days to receive your order.

Order dispatch time frames may be longer than specified above during promotional and sale periods.

3. RETURN & EXCHANGE POLICY

At The Pearl Co, we pride ourselves on our quality products and customer service as we want your Pearl Co shopping experience to be great. Should you be dissatisfied with your purchase, you may return or exchange full sale pieces. Items will only be eligible for return or exchanges if returned in their original packaging, with all tags attached, and returned within 7 days of you receiving your item.

Due to hygiene requirements, earrings and products of a pierced nature can only be returned if the safety seal on the packaging has not been tampered with. This is in accordance with the Consumer Goods Act, United Kingdom, 2015.

Please fill out, print, and include the Pearl Co Returns and Exchange Form with your returning item(s), stating the reason for return and proof of purchase.

You can download The Pearl Co returns form from here : "Download Return Form" .

Return To:

Attention to: Returns Department, YV Brands

Magnolia House

11 Spring Villa Park

Edgware

HA8 7EB, United Kingdom.

Once a refund or exchange has been processed, you will receive a confirmation email stating the outcome of your exchange or refund.

Please note: Once The Pearl Co have received your returned item(s), please allow for up to 5 business days for your refund or exchange request to be processed. If an exchange has been requested, please allow up to 14 business days for you to receive your new item.

Order dispatch time frames may be longer than specified above during promotional and sale periods.

The Pearl Co – 12 Month Warranty

Here at The Pearl Co, we strive to deliver only the highest quality of jewellery. That’s why you can rest at ease and know that all our products come with a 12-month manufacturing guarantee. In the rare instance that your item(s) are faulty or do not meet your expectations, we will gladly offer an exchange, credit note or refund.

4. THE PEARL CO CUSTOMER CARE

The Pearl Co team are happy to receive your feedback, answer your questions and provide you with information. If you have a general question about our pieces, orders, de queries or returns, please email us at info@yvbrands.com.

Please note: Our customer service operating hours are 9:30am to 4:30pm, Monday to Friday. Public British holidays may affect our opening hours and reply times.